FAQ
What do I receive?
Every HaulmDigital product is a digital download. Individual books are delivered as a complete PDF, with an EPUB edition included alongside it for most titles so you can read on an e-reader or reflow the text on a phone. Bundles and libraries include the PDF (and EPUB, where available) for every book in that bundle. Nothing physical is shipped.
How are downloads delivered?
After your payment is confirmed, Shopify emails you a download link at the address you used at checkout, and the same files are available on your order confirmation page. Save the files to your device after downloading.
PDF vs EPUB — which should I use?
The PDF keeps the exact page layout, worksheets, and print formatting, so it's the best choice for printing or for following along on a laptop or tablet screen. The EPUB reflows to fit smaller screens and adjustable text sizes, so it's usually the more comfortable choice on a phone or a dedicated e-reader. You're not limited to one — where both formats are included, you get both files in the same purchase.
Can I use the files on more than one of my own devices?
Yes. Your purchase grants one personal-use license to you as the buyer, not a per-device license. You can download and keep copies on your own phone, tablet, and computer, and print copies for your own use. The license does not allow sharing, reselling, or redistributing the files to other people.
What happens if I lose my download?
Use the Contact page with your order number and the email you purchased with, and we'll help you get access to your files again.
Are these physical books?
No. Every HaulmDigital product is a digital download unless a listing explicitly says otherwise. No physical item is ever shipped.
What's included in a bundle?
Each bundle or library page lists every book included, in full, before you buy. You receive the PDF (and EPUB, where available) for each of those individual books — the same files sold on their individual product pages — delivered together as part of the one bundle purchase.
What is your refund policy for digital products?
Because access is granted immediately upon payment, digital purchases are generally final once the download has been delivered and accessed, with exceptions for duplicate charges, a broken delivery link we can't resolve, or a file that's corrupted, incomplete, or materially different from its product-page description. Full details, timelines, and how to request one are on our Refund Policy page.
How do I contact HaulmDigital?
Use the Contact page, or email barrontjr@gmail.com directly. Include your order number and the email you purchased with for anything account- or order-related.
If a book gets a revised edition, do I get the update?
When we release a meaningfully revised edition of a book you've already purchased, we aim to make the updated files available to you at no extra cost — but this isn't a guaranteed lifetime-updates program, and timing depends on the specific revision. If you're unsure whether a file you have is the current edition, contact us with your order number and we'll check.
May I share or resell the files?
No. Purchase grants one personal-use license. Files may not be shared, resold, redistributed, uploaded, sublicensed, or republished.
Do the books guarantee a job, income, productivity result, or health outcome?
No. HaulmDigital guides are educational tools. Results depend on your own situation, choices, effort, and circumstances outside our control.
How fast will you reply?
We reply to every message within 2 business days. Order and delivery problems are prioritised ahead of general questions. Email barrontjr@gmail.com or use the Contact page.
What should I include when I contact you?
For anything related to an order, download, or refund, include your order number, the email address you used at checkout, and the book or bundle name with a short description of the problem. Sending these three details in the first message is usually the difference between a same-day fix and several days of back-and-forth.
My download never arrived — what should I check first?
Check your spam, junk, and promotions folders and search your inbox for “HaulmDigital”. Confirm the email address on your order was typed correctly at checkout. Then revisit your order confirmation page, where the same files remain available. If none of that works, send your order number and the email you purchased with, and we will restore your access.
How long do I have to request a refund?
Refund requests under our stated exceptions are accepted within 14 days of purchase. Approved refunds are issued to your original payment method within 5–10 business days. Full details are on the Refund Policy page.